Testimonials

S/Y Giacomo

Winner – Sydney Hobart Yacht Race 2016

Thanks Paul

You guys have been incredible to work with. Thanks very much.

Regards,

Jim Delegat.

Many thanks for processing the import and for handling everything, it was a pleasure to deal with you.

Craig Douglas.

Dear Craig,

Apa Lagi arrived in good shape and the loading and unloading operation was very well handled.

Your personal attention to the complicated shipping process and explaining it to us was very comforting. Royce was impressed with the Brisbane end and Carol and I were most pleased with the Georgia Port staff.

Many thanks for setting up and following through with the transport of our Apa Lagi from Australia and the South Pacific to her new cruising area in the Bahamas and Caribbean.

Cheers,

Tom Henry.

Good Morning Gentlemen

Exciting day!!! We were so happy to see Liberty Bell arrive safely. There were only a couple of minor hiccups from the quarantinos and stevedores but the people at Aurora handled the job very efficiently and kept us updated with each step. We couldn’t be more satisfied with the service.

Thanks again, everyone, you did a great job!

Kindest regards
Ken & Susana.

Hi Paul, I would just like to pass on my thanks to your team as a new business importing from China its been all new for me, your team have been nothing but absolutely professional and helpful to all my needs, you were recommended to me by Boltbiz and this has been my 3rd shipment without any problems and nothing I have asked has been a problem. In the world we live in people quickly forget about service, obviously your business is focussed on service I cant fault anything Joel & Nick have been absolutely amazing I appreciate all your help and please pass on to your staff my appreciation.
Kind Regards Lee Anderson .

Dear Paul, I would like to take this opportunity to thank you for your professional assistance and expertise provided to Orrcon for our recent export project to South Africa.
Both yourself and your team have been key contributors to the overall project team, enabling Orrcon to successfully manufacture in Australia, store, transport, and ship 10,798 pipes in four different diameters, with a total weight of 5279 tonnes from our Pipe Mill to Durban in South Africa.

This is a remarkable achievement and i do sincerely thank you both and your team, for assisting us in achieving this great outcome.

Orrcon would not be able to complete projects like this one without your continued support and assistance, and guiding us through the complexities of Marine Transport.

I look forward to working with you again on our next project as the opportunity arises.

In December 2009 I was involved in the importation of a custom built sport fishing vessel called Megumi from Fiji, which I will operating for marlin charters out of Manly Harbour in Brisbane.

Megumi had been driven over to Fiji after being built in Brisbane by Assegai Marine in 2006 and we decided that it would be safer to drive it back. We then had to deal with the importation of the boat back into Australia and a good friend of mine who imports boats from the USA, told me that to make it easy and to be sure everything was correct, I should contact Kane Bygrave from Aurora Global Logistics.

It was great advice as the process is somewhat complex, but with Kane’s guidance and professional services, it became very simple and given the time saved and the worry of getting all right alleviated, it was well worth the moderate fee charged to do the job.

What was impressive was the quick service we got from Customs and Quarantine and I have no doubt that our importation process was made much easier because both those organisations are familiar with Aurora Global Logistics and have a good working relationship with them.

Given my good experience, I recommend using Aurora Global Logistics to anyone importing a boat. Kane and the team did a great job for me and they were very easy to deal with.

Ladies, Gentleman, I just wanted to thank each of you for your superb communication during the process of shipping PENDANA out of the USA to Australia. I realise the boat is not here just yet but am sure it will arrive as per schedule and that she will be in good shape. I just wanted to thank you all now as I know once the boat is here, I will be pretty busy for a month or so and as such, will no doubt forget to say thank you.

Your communication has been superb, your attitude has been spot on and your responsiveness to my requests have been excellent. Basically you have exceeded my expectations and let me tell you that’s not easy to do. So, thank you very much for all your effort and hard work. Perhaps we will get a chance to meet on day of unloading or the day before when hopefully we can gain access so that we can fit our new HYD motor.

Ok thats all for now, other than to say THANK YOU VERY MUCH.

Just a quick note. To thank you for your assistance. It went very smoothly in Brisbane and I was very impressed with the service and set up also. The boat was immaculately clean and past inspection without a problem although they had trouble finding the key for the ag inspection so we will need a better system for next time. The trip down went smoothly and we have two very proud owners at Runaway Bay.

Thanks very much for making the whole process so professional and straightforward. It all looked a bit challenging at the outset!

We value the services of Aurora and always admire the way you manage your business. I admire your humility and the business principles you abide with. You have always given us 100% attention when required, personally. Not many successful business owner continue to treat their customers with the same care and attention over a period of years.

Again I would like to thank you for all that your company has done for myself personally and of course Lee Group Charters.
Buying super yachts in America and bringing them into Australian waters can be a daunting task for the uninitiated. To date I have purchased two motor yachts that your company has been involved in either bringing into Australia from Fort Lauderdale or returning to the USA. Your personal assistance and interest in these projects not only went like clockwork, but it helped turn it into a pleasurable experience.

I would recommend to anybody thinking of doing a similar project to place their confidence and rust with your company Aurora Global Logistics. I might add further that when I asked you to help retrieve my lost tender from a little island north of Vanuatu, you again rose to the challenge which proved to me that your company is prepared to do what is necessary even when it come to small and difficult jobs.

One again thank you for all that you have done for me and I look forward to working with you on any further adventures Lee Group Chargers have in regards to relocating my yacht to destinations afar.

You have a good bunch of people that work for you.  They are all very helpful and responsive they all sound like they really take pride in their work.

Dear Kane,

I am writing to thank you for the way in which, you and your company handled the importing and clearing of my motor boat in Sydney, from Southampton in the UK.

From the time Peters and May, UK recommended you, it was just plain sailing!

Before being recommended to you, I was dealing with a company based in Sydney and due to their unacceptable business behavior, there was a moment, I thought I would never see my boat arrive here. The agreement I had with them, was that my boat was to be shipped from Southampton to Sydney. I had never imported anything before, so this was all very new to me.

My boat was in the process of being finished off at Warsash Marine, Southampton, when they gave me a date of “a week’s notice” that my boat had to be ready for loading. Warsash Marine was put under immense pressure to finish things off to get the boat ready on time. A day before the ship arrived, we were told that the ship no longer was docking in Southampton and to make matters worse they could not tell me when the next ship was due! I was told maybe a month or two but they would stay in touch.

A month later I am told, that the next ship was not going to be docking in Southampton, but would now be docking in Antwerp, Belgium and I had to get my boat transported across the channel on a flat bed truck to Antwerp for an additional fee of GBP 2,800. Can you imagine the crisis if my boat was off loaded at the quay in Antwerp and the ship never docked? I was having sleepless nights as my boat was not insured.

It was at this point that I started looking at alternatives to ship my boat to Aus and that is when I discovered Peter and May and yourselves, you being their clearing agent in Australia.

From the moment I had dealings with you, I could not believe how smoothly everything was handled.

1) The correspondence between yourself and Peters and May, UK, always kept me informed and copied in.

2) Immediate response to my emails, with all my queries.

3) Sorting out a quick wash down at quarantine on arrival, to minimize delays and storage costs

3) Recommending and organizing a surveyor attendance to “oversee staging of boat from the mafi trailer to the transport float” in Port Kembla on arrival

4) Organizing the transport of the boat on a flat bed truck from Port Kembla to Bay View, Northern Beaches (150 kms)

5) Ensuring the offloading by crane and that the boat safely put into the water at the Quays Marina.

In ending, I want to thank you again for the peace of mind you gave me, after finding myself in a situation which could have gone so horribly wrong.

Feel free to forward this email onto anyone who may be hesitant in using your professional services!

Many thanks and kind regards,

Kit Muller

My boat has completed all the customs and importation requirements. I wanted to thank you and your team for excellent job execution – in particular Joel Kenny, who has done a truly professional job in keeping me informed regarding status, requirements, follow-up and pricing.

I would recommend you to anyone who is looking for an Australian boat import agency. Thanks again for a job well done.

Dear Kane Bygrave,

I would like to thank you and Joel for your efforts and timely response to my situation the previous customs agent left me in. With only one week before the arrival of our boat the other broker told me he couldn’t handle the job as it was too difficult and he did not have the experience or knowledge to complete the delivery of our boat.

Within one hour of my first phone call to Kane they assured me they could help, a big sigh of relief, and to make things worse I was interstate at the time. Kane and Joel both sent me the documents and said not to worry, they would look after everything.

By the time I arrived home everything was arranged for the water drop of our boat directly into the water from the ship, from what I understand not a very easy thing to accomplish at the best of times. The service I received from both guys was absolutely first class and information up to date at all times. They also let me do as much as wanted to help with the process and reduce my costs.

When I received the quote and bill I was also pleasantly surprised to find out that not only had they helped me out with such short notice but I did not get charged a premium for there efforts. Their costs were very competitive and for what you receive I would not hesitate using them or recommending these guys to anyone who is wanting to import a boat. If this is any indication of how they run their business I think you could ship anything with these guys trouble-free.

Again I would like to say thanks from my wife and I for providing us with peace of mind.

Great news! I have been telling everyone, sometimes in online forums, that you guys do a great job. Thanks to all in your team!